HSBC online banking and app down with hundreds of customers locked out of accounts on Black Friday

As of 9.15am today, website Down Detector showed that 223 HSBC customers were reporting problems with internet and app banking.

A number of customers have also tweeted the bank about the problem, with some saying they can't transfer money online.

One wrote: "@HSBC_UK hi there, why is the HSBC iPhone app malfunctioning? Can’t move money (or get help within it). Have updated it to latest version but it’s saying “system error” when I try and move money. Thanks."

Another tweeted: "Could be a quiet Black Friday if @HSBC_UK continues to have problems… can’t shuffle my funds on to the cards I need. #thanksnotthanks"

While someone else said: "Hi there, it looks like the mobile app isn't working properly – being told there is a system error. Any ideas when this will be fixed as I need to transfer some money to another account."

Another frustrated customers asked HSBC if the issue was related to business banking, saying: "@HSBC_UK online business banking logon problems this morning – similar to the 18th?"

The outage couldn't come on a worse day with Black Friday shoppers queuing outside Tesco from 5am to grab bargains as websites crash and deals sell out.

Only last month HSBC's online banking went down leaving customers locked out of their accounts.

The Sun has asked HSBC to comment and we'll update this story as soon as we get a response.

Your rights when your banking goes down

Will your expenses be covered? If you suffer knock-on costs you should make a note of dates, keep receipts and a log of how much you've been left out of pocket. The bank may reimburse you.

What are the alternatives? Visit a branch or try telephone banking if you urgently need to access cash.

How to complain about your bank? Firstly, complain to HSBC. If the problem is not resolved to your satisfaction after eight weeks then you can complain to the free Financial Ombudsman Service.

But HSBC is not the only bank to suffer online glitches – earlier this summer we reported how hundreds of Lloyds and Halifax customers were unable to transfer money because its online services were down.

While fed-up TSB customers were locked out of their accounts in September following another IT upgrade.

Barclays' online banking services also went down in September leaving customers unable to access their accounts over the web.


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