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The change impacts its online shoppers as the value of Clubcard vouchers has decreased when buying its delivery plans. Currently, customers get three times the value of their Clubcard vouchers when buying the supermarket’s delivery plans.
However, from November 14, the vouchers will only be worth their face value when buying delivery passes, reports The Mirror.
Currently, customers can redeem Tesco Clubcard points to save on their deliveries using a Delivery Saver Code scheme.
For every 50p in Clubcard vouchers, shoppers can redeem £1.50 in reward partner codes to use against the cost of any delivery plan.
For anyone wanting to purchase the most expensive plan – the £83.33 annual payment – they would only have to use £28 of their Clubcard vouchers.
However, shoppers were sent an email on Tuesday from the supermarket giant, alerting them to the changes in the Delivery Saver Code scheme.
The email gave them a three-month deadline to use delivery codes in exchange for a bargain pass.
Tesco delivery plans vary from six to 12-month passes.
The 12-month membership includes off-peak plans (delivering next day after 3pm) costing £47.88 or the most expensive any-time pass for an annual fee of £83.88.
Tesco announces changes to Clubcard scheme in April
Six-month passes are also available at £29.94 for off-peak deliveries or £47.94 peak.
You can opt to pay monthly rather than upfront- with the cost of either £2.49, £4.99 or £7.99.
Many customers have taken to social media to express disappointment with the change – especially amid the ongoing cost of living crisis.
Posting on Scrimping on a Budget Facebook group, one shopper said: “I got the email too… glad I stopped using Tesco.. I always used Clubcard for saver.”
Another added: “Gutted! One of the main reasons I use Tesco.”
Several Twitter users have said that they may now be forced to take their custom elsewhere following these changes.
One customer said: “Very disappointed with email just received about Clubcard voucher only having 1x value instead of 3x for delivery saver plans.
“Once the next renewal ends I’ll have to cancel. Shame, have been a customer for years and the 3x delivery saver voucher was only way I could do it.”
A Tesco spokesperson said: “Clubcard is how our customers get the best value from shopping with Tesco; from Clubcard Prices on thousands of products to Clubcard points on food, fuel, clothing and more in-store and online.
“Our Delivery Saver plans provide great value for our customers, starting from as little as £2.49 per month for our Click & Collect plan and £3.99 per month for our cheapest home delivery plan.
“Clubcard customers will still be able to get three times the value of their vouchers on Tesco Delivery Saver plans until the 14th of November.”
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